What if I wrote the wrong address?
If the address was wrong, then you are held responsible.
If the package was not returned to the sender, then you would have to process a new order to replace the original.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming your shipping address was correct. It would also be good to double-check that you get in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you have not received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
What happens if a package wasn't delivered, but the tracking states that it was?
If the package was marked as delivered by the carrier, but you have yet to receive it, we will not cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to plsist with filing claims with shipping carriers but hope to do so in the future!
If you want to return an item, please take a look at out Return Policy.
If you have any further questions please reach out to our friendly customer service at info@GKapparel.com